| 首页 > B2B平台国际买家 > 国际买家&全球买家&世界买家D | |||
| SIC Code : 82, Description : 电脑及软件 | |||
| 发布时间： 2024-6-28 浏览：223 | |||
|
发 布 人：todaytex 更多信息请联系QQ：1407106692 微信：1407106692 联系网址：http://www.todaytex.com |
|||
|
公司：SIC Code : 82, Description : 电脑及软件 国家：** 联系人：** 地址： 82 : 电脑及软件 编号: 199808188200000042 香港电脑硬件软件招标 编号: 199808188200000053 香港电脑系统招标 编号: 199808188200000064 马达加斯加电脑招标 编号: 199808188200000084 美国求购电脑配件 编号: 199808188200000126 美国求购CD-ROM 编号: 199808188200000145 印度求购CD-ROM 编号: 199808188200000188 俄联邦求购电脑配件 编号: 199808188200000194 荷兰求购应用软件 编号: 199808188200000195 荷兰求购电脑配件 编号: 199808188200000207 阿根庭电脑配件 编号: 199808188200000214 阿根庭求购网络工具编号: 199808188200000042 香港电脑硬件软件招标 Back to top of this page PRODUCT DATA A. DETAILED PRODUCT DESCRIPTION: Supply and installation of hardware, software and related services for the implementation of the intelligent call center for the Labor Department. B. PRODUCT SPECIFICATIONS/TECHNICAL DATA: Tenders are invited for the supply, delivery, and installation of hardware, software and systems necessary for the commissioning, training and maintenance of the Intelligent Call Center (ICC) for the Labor Department and provision of necessary services. The key feature of the ICC is the integration of computer and telephone technology to facilitate the provision of a more effective and efficient telephone inquiry service. Calls will be provision for the operator to intervene at the request of the caller. Using this approach, the Labor Department will be able to deliver better service to members of the public by: (a) giving call center operators better equipment and ready access to database information to facilitate accurate responses to inquiries; (b) providing real time supervision and performance monitoring to the operators; (c) improving the call queuing system, and (d) extracting reliable information for resource planning and management. Tenderers are encouraged to provide technical solutions similar to those that have been implemented successfully. All hardware and software supplied shall have the capability to be upgraded/enhanced to meet the changing needs of the ICC in the future as call volumes increase and new services are developed. In particular, the ICC may continue to expand in terms of the number of operators and the number of other staff who have access to the systems used by the ICC for customer service purposes. Complete products and services information, including technical and descriptive liter C. QUANTITY: One set D: U.S. DOLLAR VALUE: NA E. PURCHASE NEEDED BY: As and when required basis. F. OTHER INFORMATION: PAYMENT TERMS: Bank draft or Letter of Credit. IS A SERVICE CONTRACT NEEDED: Yes SHIPPING TERMS: F.I.S. Hong Kong (Free Into Store, i.e. tenderer bears the responsibility for the cost of delivery into specified locations and stacking of goods therein.) WHO/WHAT IS THE END USER: Labor Department. RESPONSE DATA A. RESPONSE LANGUAGE: EENGLISH B. BEST WAY TO RESPOND: By Fax or Mail. C. FROM MANUFACTURERS ONLY? No D. INFORMATION DESIRED FROM U.S. FIRM: Tenderer must have previous experience in full implementation of intelligent call center (ICC) projects, from system design to live run, by adopting computer telephony integration technology. Tenderer must bid on the provision of a total solution for the ICC implementation. E. PRIMARY BUYING FACTORS: Cost, delivery, installation, commissioning, maintenance, etc. F. OTHER INFORMATION: INTENT TO BUY: Intention to buy. TYPE OF BUYING OR LICENSING RELATIONSHIP: This tender will be concluded as a supplies and service contract with effect from the date of acceptance of offer to fulfilment of all contractual obligations. TENDER LEAD DATA Government Supplies Department B. FINANCING AGENCY: Labor Department C. PRICE OF BID DOCUMENTS: NA D. PURCHASE BID DOCUMENTS BY: NA E. TENDER NUMBER REQUIRED IN ALL COMMUNICATIONS: Tender Ref: PT/108/98; File Ref: A77004/97 F. PERFORMANCE BONDS REQUIRED: NA G. CLOSED PROCUREMENT PROCUDURE: Completed tender documents and all accompanying documents, in eight copies be enclosed in a sealed plain envelope marked "Tender for the Supply of Hardware, Software and Related Services for the Implementation of the Intelligent Call Centre for the Labour Department Tender Reference PT/108/98 (A77004/97)," an Board and deposited in the Government Secretariat Tender Box at Government Secretariat, Central Government Offices East Wing, Lower Albert Road, Hong Kong, before 12:00 noon local time on September 11, 1998. Late tenders will not be accepted. H. BIDDING PROCUDURES: (Y/N) Yes I. BID DEADLINE: 19980911 POST REMARKS Tenderers shall ensure that they are able to deliver, install and support the hardware and software they propose within five months after the award of the contract. Tenderers must submit a detailed implementation plan showing all important tasks and time required at various stages of the implementation. Listing of detailed tasks to be completed along with milstones and resources required to support implementation is suggested. Please consult the Government Supplies Department Home Page at http://www.info.gov.hk/gsd/tender.htm for other details. INTERNATIONAL COPYRIGHT, U.S. AND FOREIGN COMMERCIAL SERVICE AND U.S. DEPARTMENT OF STATE, 1998. ALL RIGHTS RESERVED OUTSIDE OF THE UNITED STATES. CONTACT: Suk-sun Chan Senior Supplies Officer Government Supplies Department 333 Java Road 9/F., North Point Hong Kong Phone: (852) 2231-5250 Fax: (852) 2116-0103 编号: 199808188200000053 香港电脑系统招标 Back to top of this page PRODUCT DATA A. DETAILED PRODUCT DESCRIPTION: Supply and installation of a messaging backbone system for B. PRODUCT SPECIFICATIONS/TECHNICAL DATA: Tenderers are invited to recommend a computer system configuration for installation and commissioning of the messaging backbone system. Tenderers should also supply custom programs and other software to meet the functional requirements of the messaging backbone system. The selected hardware and software will be used to implement the Messaging Backbone System in the Government Communication Network for the Government of the Hong Kong Special Administrative Region. The Government Office Automation (GOA) Program, which provides basic OA facilities to offices of the Government, have already been rolled out to all 22 Secretariat Bureaus/Offices and 22 government departments. Rollout to the rest of government will continue and is targeted for completion by the end of year 2000. In view of the different e-mail systems already installed in some departments and the need to communicate with external organizations, the requirement for setting up a messaging backbone in the Government, based on open standards, has been identified. It is expected that the messaging backbone should be able to serve 70,000 or more officers at about 100 different locations. The proposed messaging backbone system shall be able to: (a) allow e-mail exchanges among different e-mail systems within the Government; (b) allow e-mail exchanges with the public; (c) permit central monitoring of the messaging network; (d) provide system information for accounting and charging purposes; and (e) provide other messaging-related services. The proposed messaging backbone system should provide a messaging infrastructure for the Government and support a user base with initially 10,000 users and up to 70,000 users or more in future. The system design architecture, including the topology, hardware, software, should be scaleable to support system growth and meet increased messaging requirements (e.g. increased number of users and entries). Tenderers must supply in its proposal complete product information, including technical and descriptive literature, if available. The proposed software must be Year 2000 Compliant. C. QUANTITY: One set D: U.S. DOLLAR VALUE: NA E. PURCHASE NEEDED BY: As and when required basis. F. OTHER 电话：** 传真： ** QQ号: 1407106692
微信号: 1407106692
扫一扫加客服微信，领取更多客户资料  微信公号: 锦日外贸名录集 (关注后，天天免费推最新买家资料)  采购本类产品及：** |
|||